Shipping Policy

Last updated: October 19, 2025.

Currency: USD.

Regions Served: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal.

About This Policy

Enviapew specializes in precision-crafted Mechanical Wooden Puzzles (including complex interlocking designs and secret compartment boxes) and dispatches items to the regions listed above. This policy details Enviapew’s fulfillment process, expected timelines, and the procedure for resolving any issues related to shipments of our high-quality, mechanically focused wooden goods.

All pricing and associated fees are transacted in USD. Where feasible, all required import taxes, duties, brokerage, and customs processing fees are paid and collected during checkout, ensuring recipients are never required to pay any additional charges upon arrival (DDP where available).

1. Handling and Preparation of Mechanical Wooden Goods

Each precision-crafted wooden item is carefully packed using protective cushioning and durable custom containers to ensure reliable transit. Due to the exact structural nature of the puzzles, packaging is specifically engineered to stabilize the internal mechanical components and prevent shifting which could compromise the fit. Larger or multi-item orders may be bundled for structural stability. The total amount due, displayed at checkout, is comprehensive—covering shipping, handling, taxes, and duties—no subsequent payment is necessary at the time of delivery.

Key Fulfillment Notes

• Estimated Delivery Time: This time frame shown at checkout is an aggregation of Processing Time (internal preparation) and External Carrier Time.
• International Trade Term (Incoterm): The standard shipping term used is DDP (Delivered Duty Paid) when applicable, which guarantees no local customs charges or taxes will be due upon delivery.
• Payments: Accepted exclusively via supported cards and digital wallets (Cash on Delivery / COD services are not available), with all amounts billed in USD.
• Address Verification: Carrier systems validate all delivery details; should the provided information be incomplete or restricted, Enviapew will immediately request a correction before dispatch to avoid logistical delays.

2. Service Area and Transport Methods

Where Enviapew Delivers

Enviapew currently ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Enviapew does not deliver to PO Boxes, military addresses (APO/FPO/DPO), or specific remote regions. A complete, verified street address is mandatory for successful delivery.

Carriers and Service Levels

Enviapew’s logistics partners include established global parcel networks: UPS, FedEx, and DHL Express (primary international carriers). USPS is utilized for restricted small parcels within the U.S.

• Standard Delivery: Items are dispatched via trackable standard parcel service directly to the recipient’s door.
• Security Protocol: An adult signature may be requested for select high-value consignments; this requirement will be specified in the tracking email notification.

3. Processing and Transit Timeframes

Business days are defined as Monday–Friday (PST); U.S. federal holidays are excluded from these calculations.

Rates and Timeframes (USD, Small Parcel Shipments Only)

All final amounts are calculated and displayed at the checkout stage. Flat shipping fees and free-shipping thresholds are all-inclusive. Recipients are not required to remit any fees upon physical receipt.

4. Taxes, Duties, and Structural Integrity

Puzzle Packaging:

Enviapew’s mechanical wooden items are individually or batch-packed to eliminate internal movement and transit risk. The packaging is designed specifically to shield the precise mechanical structures and delicate wooden finishes. Enviapew financially subsidizes a portion of the total shipping expense, and the reinforced packing cost plus the total amount due are shown transparently at checkout.

International Duties and Customs:

For shipments delivered to the UK, FR, DE, ES, IT, BE, PT, AU, and CA, Enviapew ships under DDP (Delivered Duty Paid) terms. Import VAT/GST, all applicable duties, brokerage charges, and customs fees are prepaid and integrated into the final checkout total in USD. Under no circumstances should payment be made to the delivery agent. If any individual requests payment upon delivery, contact Enviapew immediately.

5. Order Management and Issue Resolution

Order Flow and Dispatch Location

Most items move into final structural checks and dedicated packing within one to two business days.

• Orders confirmed before the daily operational cut-off typically begin processing the same working day; later confirmations are queued for the subsequent working day.
• Primary Dispatch Facility: 3111 Fortune Way, Wellington, FL, 33414

Damage, Loss, or Other Issues

Please fully inspect your shipment immediately upon receipt. If damage occurs (particularly affecting the precise structural integrity or wooden finish), notify the Enviapew team promptly with your order reference number and clear visual evidence (photos or a brief video) showing the external carton, internal packing materials, and the affected wooden item.

If tracking fails to update for an extended duration, or delivery has not been completed within the published time frame from the ship date, contact Enviapew. Once the carrier formally confirms the item as lost, Enviapew will issue a replacement at no extra charge or provide a full USD refund.

Amendments and Cancellations

Orders that have not yet moved into the packing stage or shipped can be canceled—please notify Enviapew as quickly as possible. Once the consignment is handed over to the parcel carrier, cancellation is no longer available. For post-delivery issues, please consult Enviapew’s Return & Refund Policy.

Need Assistance? (Contact Enviapew Support)

Address: 3111 Fortune Way, Wellington, FL, 33414

Phone: +1 (305) 570-5873

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST